By Travis
Five patterns quietly draining margin in SMB ops
An operator field note on the back-office failure modes that hide in plain sight — then show up later as churn, missed renewals, dropped handoffs, and expensive rework.
Operator writing from the porch.
Long-form notes from the cofounders on the back-office patterns we keep watching cost SMBs time, trust, and margin. Quiet ones, mostly. The expensive ones usually are.